Updated 11am on 27th March 2020
We, like you, are still trying to adjust to this temporary way of life after the PMs announcement about the country’s need to stay home, preventing the spread of Covid-19 and saving lives of our loved ones.
The safety and well-being of our guests and valuable staff– our Berwick ‘family’ – are of the utmost priority. We have made the decision to temporarily close the hotel to protect our customers and staff, as the Covid-19 situation continues to develop at home and around the world.
We thank you for your patience and understanding during this period of global concern.
Please stay safe and know that we are working behind the scenes, putting everything in place to be here and ready for you again when we are allowed to. We will not let this beat us!
If you have an event, table or room booked with us before the end of June please get in touch to discuss postponement.
If you have something booked with us after July (the current anticipated timescale by the government) , again, we fully intend to see you and your booking still stands!
If you have a Berwick Lodge voucher that expires before the end of July, please accept this as confirmation that we will extend the expiry date by 6 months so you can enjoy the experience at a later time in the year. To clarify, this is for vouchers purchased directly through us in person, online or over the phone.
If you would like to arrange a viewing of Berwick Lodge for a potential future event, please get in touch as we are offering virtual tour appointments during these times when actual contact isn’t possible.
The main phone line 0117 958 1590 and email account email@example.com are being managed by myself, Sarah, so please bear with me if you aren’t able to get an immediate response. I am still here and will get back to you!
I thank you from the bottom of my heart for your support so far – please don’t forget us!
Best wishes, Sarah
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