COVID-19 Updates

Updated 4th June 2020

The safety and well-being of our guests and valuable staff– our Berwick ‘family’ – are of the utmost priority. We have made the decision to temporarily close the hotel to protect our customers and staff, as the Covid-19 situation continues at home and around the world.

Please stay safe and know that we are working behind the scenes, putting everything in place to be here and ready for you again when we are allowed to. At the moment we are working towards an open date of 4th July and fine tuning how we will gradually reintroduce all our usual services over the following few months. We are awaiting the delivery of protective equipment like screens and masks for staff and a full Hygiene Plan is being drawn up as we speak.

If you have an event, table or room booked with us before 4th July please get in touch to discuss postponement.

If you have something booked with us after 4th July (the current anticipated timescale), again, we fully intend to see you and your booking still stands at the moment!

If you have a Berwick Lodge voucher that expires before the end of July, please accept this as confirmation that we will extend the expiry date by 6 months so you can enjoy the experience at a later time in the year. To clarify, this is for vouchers purchased directly through us in person, online or over the phone.

If you would like to arrange a viewing of Berwick Lodge for a potential future event, please get in touch as we are offering virtual tour appointments during these times when actual contact isn’t possible.

The main phone line 0117 958 1590 and email account are being managed by myself, Sarah, so please bear with me if you aren’t able to get an immediate response. I am still here and will get back to you!

I thank you from the bottom of my heart for your support so far – please don’t forget us!

Best wishes, Sarah

P.S. We will not let this beat us! In fact, we are planning family reunions for when this is all over!


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