At Berwick Lodge, your privacy is important to us. Whether you’re exploring our website or booking a stay, we want you to feel confident about how your personal information is collected, used, and safeguarded. This policy explains how we handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Berwick Lodge is a boutique hotel located on Berwick Drive, Bristol, BS10 7TD. Our website is www.berwicklodge.co.uk, and you can contact us by phone at 0117 958 1590 or by email at info@berwicklodge.co.uk.

This policy applies to all personal data collected via our website, booking system, phone, email, or in person.

What Information We Collect

We may collect and store personal information such as your name, contact details (including email address, phone number, and home address), and any preferences or requirements related to your stay—like dietary needs or room preferences. Payment details are processed securely through our trusted booking platform.

When you browse our website, we may also collect technical data like your IP address, browser type, and site usage patterns to help improve our services and website functionality.

Why We Collect Your Data

We use your data to:

• Manage bookings and reservations

• Respond to enquiries and customer service requests

• Personalise your guest experience

• Send updates or special offers (only with your consent)

• Comply with legal and administrative obligations, such as tax reporting or health and safety regulations

How We Protect Your Data

Your privacy is a priority. We store your data securely and implement strict access controls to prevent unauthorised use. Only trained staff members who require the information for their roles can access your personal data.

We also work with trusted third-party providers (e.g., booking and email platforms) who are required to uphold the same data protection standards we do.

Your Rights and Choices

You have full control over your personal information. You can request to:

• Access the data we hold about you

• Correct or update your information

• Have your data deleted

• Opt out of marketing communications

• Object to or restrict certain types of data processing

To make any of these requests, simply contact us via phone or email. We’ll respond promptly and transparently.

External Links and Policy Updates

Our website may include links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites, so we recommend reviewing their privacy policies separately.

We may update this privacy policy from time to time to reflect legal changes or updates to our services. The most current version will always be available on our website.

Have Questions?

If you have any concerns or queries about how we handle your data, please don’t hesitate to reach out to us at info@berwicklodge.co.uk or call us on 0117 958 1590.