Berwick Lodge has clinched victory and earned high commendation at the prestigious Guides for Brides Customer Service Awards held on March 27, 2024. Guides for Brides is one of the UK’s biggest wedding planning platforms, providing couples with invaluable online guidance and recommendations for fantastic wedding suppliers and venues both in the UK and abroad.

The Guides for Brides Customer Service Awards are designed to recognise and celebrate exceptional customer service within the wedding industry. This year, we received an overwhelming number of entries from businesses across the country, making this win all the more impressive. The winners were selected by a prestigious panel of industry experts.

Nikita Thorne, Guides for Brides’ Head of Strategy and Host for the evening said: “The Guides for Brides Customer Service Awards are a national recognition for wedding venues and suppliers that deliver exceptional customer care. We are honoured to be able to recognise and reward these businesses who have represented the best of the best in customer service throughout 2023.”

Georgia, the wedding coordinator from Berwick Lodge said… “We are honoured to have been announced as the winners of the ‘Countryside Wedding Venue’ category. Thank you to all our wonderful couples for their amazing reviews, feedback, and recognition of our hard work – it means the absolute world! We truly feel that what sets Berwick Lodge apart is the team itself and the personal touches we add to every wedding – it is wonderful to hear that our couples feel the same. Berwick isn’t just a venue, it's a team of dedicated professionals (our Berwick family!) who genuinely care about making every wedding day meaningful and unforgettable. This win is for our whole family and we couldn’t be more proud!”

This year’s Awards Ceremony also raised funds for Guides for Brides’ charity partners, Towards Recovery. The donations and charity raffle at the event raised over £1,400.