Access Statement

At The Berwick Lodge, we are committed to providing the highest standards of service to all of our guests. We endeavour to ensure that all employees, guests and others who use the hotel are treated equally and according to their needs. By recognising and catering for our guests’ individual requirements sensitively and effectively, we hope to make everyone’s stay at our hotel an enjoyable one.

This access statement has been developed to address some of the more common issues that people with disabilities face and recognises this may include guests with mobility, hearing, sight or learning impairment, or any hidden impairment.

We request that anyone wishing to make an enquiry or booking inform us of any special needs or disabilities that they may have,  in order for us to meet or adapt to personal requirements. All staff are fully trained to assist disabled guests with empathy and in a professional manner.

 

Pre Arrival

  

On arrival at the hotel

 

 Hotel Reception

 

 Public areas

 

Accommodation

All of our bedrooms are unique with varying special features.  All rooms have Vi Spring beds, an LCD TV and DVD player, towelling robes,  toiletries and bottled water. Personal mini bar and tea and coffee making facilities are at hand, with fresh milk in the fridge.

It is recommended that you discuss your requirements in depth with reservations at the time of booking to ensure that the most suitable room for your requirements is allocated to you.

 

Gardens and Grounds

 

We encourage our guests and visitors, whether disabled or otherwise, to bring any accessibility issues at The Berwick Lodge to our attention.  We will always welcome suggestions and will work to address their concerns, for their benefit and for the benefit of all our future guests and visitors.

 

 

 

 

Offers

A fabulous selection of enticing offers designed to help you relax and unwind in the tranquil surroundings of Berwick Lodge.

Celebrations

A unique events venue with luxury rooms and magnificent grounds, combined with good food, fine wine and high quality service.

Photo Gallery

View the special moments that make the everlasting memories here at Berwick Lodge, and begin your story here.

Our awards and partnerships